Debbie Bain from Newburyport, Massachusetts, didn't have a great experience while shopping at Kleinfeld in October 2016. She chose Kleinfeld because after trying on a few dresses elsewhere, she felt they all looked terrible. "I really wanted to go somewhere where someone looks at my body type and tells me what kind of dress will look good on me."
Before going to Kleinfeld she had put together a Pinterest board where she had pinned dresses off Kleinfeld's website that she liked, but no one asked her about it, what she had tried on before, or what style she was going for. Still, Bain was optimistic. She thought perhaps the consultant had taken one look at her and knew exactly the right dress "That could not have been further from the truth," Bain said. "I've never looked worse in a dress, it was terrible." She said her consultant kept bringing dresses that would fit her, but that were exactly opposite of what she wanted.
She also said that to add insult to injury, she was never left alone to undress. "Everywhere else I went gave me the privacy to undress," she said. There was a robe in the fitting room, but it was too small to fasten in the front, an oversight Bain said could have been easily avoided. "If anything should fit today, it should be the robe," she said, noting that it's not a big deal if a robe is several sizes too large on a tiny person, but that a robe that is too small is what prevented her from being able to use the bathroom in between trying on dresses.
Bain's experience was topped off by the fact that it was muggy, there was no air conditioning in the wings where she was taken to try on dresses, and she wasn't offered even so much as water. She wasn't the only bride I spoke with who noted that no water was ever offered. "When I tell you that the Kleinfeld experience that I had was the worst experience I had anywhere, I'm not exaggerating," she said.
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